Support

Please email info [at} dorasaquatics.nyc with any questions or concerns.

Shipping

Shipments usually go out on Monday, Tuesday, or Wednesday to make sure live fish arrive before the weekend.

While I recommend using overnight shipping, I do everything I can to package fish for successful delivery, even if it takes 2 (or 3) days. That usually includes briefly fasting fish, using breather bags, and adding ammonia absorbing sponge. Larger fish may get their own bags, with smaller juveniles being packed 2 per bag.

I ship in insulated boxes, and will let you know if current weather conditions suggest we delay shipment due to excessive cold or hot weather.

If you have any questions or custom requests, contact the email above when placing your order.

Returns and Refunds

Refunds, when required, will be made to the original method of payment, as quickly as we can.

Dead on Arrival (DOA) Policy

If any livestock or items are dead or damaged upon arrival, please make contact within 2 hours of delivery.

Clear photos of the item(s) in their original, unopened packaging must be provided as proof.

Refunds or replacements will be issued after verification. Note that shipping costs are non-refundable.

This policy applies only to items shipped via the recommended delivery services. By purchasing, you agree to these terms.